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Frequently Asked Questions

1. Where are the accommodations located?

Barcelona:

All our accommodations are in the center of the city.

Our Apartments are located in the Gràcia neighborhood, near the Plaza Vila de Gràcia, and near the Lesseps metro. Visit the our apartments page to see the exact location of each one.

Our large private apartment, the Traveller House, is located on Avenida Diagonal 392, in the beautiful Eixample neighborhood.

Our Youth Hostel, the Youth Hostel, is located at 123 Bruc Street, in the Eixample neighborhood as well, characterized by its modernist architecture.


Sevilla:

Our apartments are located in the neighborhood of La Macarena, nearby the amazing Basilica de La Macarena.

Our Suites are located in the neighborhood of La Encarnación, 2 minutes away from the famous Setas de Sevilla.

2. How can I reserve an accommodation?

You can reserve directly from our reservations page. If you are not familiar with online reservations feel free to write us an email to info@sweetbcnapartments.com or call us at +34 640 929 562.

3. What are the payment options?

Credit or debit card: You can pay your reservation by credit or debit card.

Cash: You can pay your reservation with cash on the day of your arrival. At the time of making your reservation we will ask for a credit or debit card to guarantee it. This card will be pre-authorized, not charged.

Bank transfer or Paypal: You can pay your reservation by bank transfer or via Paypal. Once we receive your reservation online, we will send you the details to make the transfer.

4. What is the collection procedure and cancellation policy?

The collection procedure depends on the type of rate you choose at the time of making your reservation.

Reservations with a non-refundable rate will be charged at the time they are made.

Reservations with standard rate in the case of Apartments (Barcelona and Seville), and Suites (Seville), are charged 5 days before the date of arrival. Reservations for Traveller House (Barcelona) are charged 10 days from the arrival date. From that day onwards there is no refund for cancellation or modification.

Reservations with standard rate at the Youth Hostel (Barcelona), the amount of the first night will be charged 5 days before the date of arrival. This amount is non-refundable in the case of cancellation or modification.



During the reservation process you will see exactly what the payment procedure and cancellation policy of your specific reservation is.

5. What is the pet policy?

We love pets but unfortunately we cannot accept them in our establishments.

6. What is the children's policy?

Our private apartments, Traveller House and Suites are ideal for families with young children.
Only children over 10 years old can be accommodated in the Youth Hostel (Barcelona).

7. How do I receive the keys to my accommodation?

Once you make your reservation you will receive an email with the arrival and check-in instructions.
We ask that you please read the email carefully and tell us your arrival time in the city as soon as you know it. You will receive our self check-in instructions. If you prefer that someone from the SweetTeam is at the address waiting for your arrival, there is an extra cost of 20€.

8. Is there an extra charge to the reservation?

Barcelona, our guests must pay the Tourist Tax of Catalonia.
At the Youth Hostel the rate is 0.72€ per person per night.
At private apartments and Traveller House it is 2.48€ per person per night.
Only those guests over 16 years old pay the fee and only the first 7 nights are paid.

Seville there is no tourist fee.

9. Is there a security deposit to be paid upon arrival?

Barcelona:
The private apartments have a security deposit of 150€.
The Traveller House has a security deposit of 500€.

In Sevilla:
The private apartments have a security deposit of 150€.
The Suites have a security deposit of 50€ per room reserved.

10. At what time is check out?

Barcelona:
Reservations made on our website have checkout at 12 noon.
Reservations made on third party sites have check out at 11:00 am.


Sevilla:
Reservations made on our website have checkout at 12 noon.
Reservations made on third party sites have check out at 11:00 am.

11. Are there any special conditions for group reservations?

Sweet Accommodations reserves the right to accept reservations of large groups.
For this, we ask that you please send us an email at info@sweetbcnapartments.com. Special rules and conditions of groups will be applied.

If you have any questions that were not listed above, please email us at info@sweetbcnapartments.com. We will answer you whithin the first 24 hours.