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Frequently Asked Questions

1. Where are the accommodations located?

In Barcelona:
All our accommodations are in the center of the city.
Our Apartments are located in the Gràcia neighborhood, near the Plaza Vila de Gràcia, and near the Lesseps metro. Visit the our apartments page to see the exact location of each one.
Our guest house, the Traveller House, is located on Avenida Diagonal 392.
Our Youth Hostel, the Youth Hostel, is located at 123 Bruc Street.

In Sevilla:
Our apartments are located in the neighborhood of La Macarena.
Our Suites are located in the neighborhood of La Encarnación.

2. How can I reserve an accommodation?

You can reserve directly from our reservations page. If you are not familiar with online reservations feel free to write us an email to book@sweetbcnapartments.com or call us at +34 651 521 158.

3. What are the payment options?

Credit or debit card: You can pay your reservation by credit or debit card.

Cash: You can pay your reservation with cash on the day of your arrival. At the time of making your reservation we will ask for a credit or debit card to guarantee it. This card will be pre-authorized, not charged.

Bank transfer: You can pay your reservation by bank transfer. Once we receive your reservation online, we will send you our bank details to make the transfer.

4. What is the collection procedure and cancellation policy?

The collection procedure depends on the type of rate you choose at the time of making your reservation.

Reservations with a non-refundable rate will be charged at the time they are made.

Reservations with standard rate in the case of Apartments (Barcelona and Seville), Traveller House (Barcelona) and Suites (Seville), are charged 7 days before the date of arrival. From that day onwards there is no refund for cancellation or modification.

Reservations with standard rate at the Youth Hostel (Barcelona), the amount of the first night will be charged at the time of booking. This amount is non-refundable in the case of cancellation or modification.

During the reservation process you will see exactly what the payment procedure and cancellation policy of your specific reservation is.

5. What is the pet policy?

We love pets but unfortunately we cannot accept them in our establishments.

6. What is the children's policy?

Our private apartments, Traveller House and Suites are ideal for families with young children.
Only children over 6 years old can be accommodated in the Youth Hostel (Barcelona).

7. How do I receive the keys to my accommodation?

Once you make your reservation you will receive an email with the arrival instructions.
We will meet you at the address of your accommodation to receive you, give you the keys and help you with any information you need for your stay. We ask that you please read the email carefully and tell us your arrival time in the city as soon as you know it.

8. Is there an extra charge to the reservation?

In Barcelona, our guests must pay the Tourist Tax of Catalonia.
In the Traveller House and Youth Hostel the rate is 0.72€ per person per night.
In private apartments it is 2.48€ per person per night.
Only those guests over 16 years old pay the fee and only the first 7 nights are paid.

In Seville there is no tourist fee.

9. Is there a security deposit to be paid upon arrival?

In Barcelona:
The private apartments have a security deposit of 150€.
The Traveller House has a security deposit of 50€ per room reserved.

In Sevilla:
The private apartments have a security deposit of 150€.
The Suites have a security deposit of 50€ per room reserved.

10. Is there a surcharge for being late?

In Barcelona:
The surcharge for arriving late is only for the private apartments and the Traveller House.
Arrivals between 22:00 and 00:00 have a 25€ surcharge.
Arrivals after 00:00 have a 35€ surcharge.

In Sevilla:
The surcharge for arriving late is only for the private apartments.
Arrivals between 22:00 and 00:00 have a 25€ surcharge.
Arrivals after 00:00 have a 35€ surcharge.

11. Are there any special conditions for group reservations?

Sweet Accommodations reserves the right to accept reservations of large groups.
For this, we ask that you please send us an email at book@sweetbcnapartments.com. Special rules and conditions of groups will be applied.

If you have any questions that were not listed above, please email us at book@sweetbcnapartments.com. We will answer you whithin the first 24 hours.