Frequently Asked Questions
1. Where are the accommodations located?
All our accommodations are located in the center of our destinations, Barcelona and Seville.
Our private apartments are located in the heart of the Gràcia neighbourhood, near Plaza Vila de Gràcia.
Visit the our apartments page to see the exact location of each one.
Our large apartment for groups, Traveller House, is located at Avenida Diagonal 392.
Our CoImpact Coliving has 2 locations.
CoImpact Coliving Bruc, with shared dormitories, is located in Bruc Street 123.
CoImpact Coliving Mallorca, with shared dormitories and private bedrooms, is located in Mallorca Street 317.
Our Suites are located in the neighbourhood of La Encarnación, 4 Atienza Street.
Our Hostel is located 7 minute walking distance from the Cathedral, at Calle Padre Marchena 17.
2. How can I reserve an accommodation?
3. What are the payment options?
Credit or debit card: You can pay your reservation by credit or debit card.
Cash: You can pay your reservation with cash on the day of your arrival. At the time of making your reservation we will ask for a credit or debit card to guarantee it. This card will be pre-authorized, not charged.
Bank transfer: You can pay your reservation by bank transfer. Once we receive your reservation online, we will send you our bank details to make the transfer.
Paypal: You can pay your reservation by paypal. Once we receive your reservation online, we will send you our paypal account to make the transfer.
Bitcoin: You can pay your reservation through bitcoin. To do this, choose the cash payment method when making your reservation and write us an email to email@example.com telling us that you would like to pay with this option.
4. What is the collection procedure and cancellation policy?
The collection procedure depends on the type of rate you choose at the time of making your reservation.
Reservations with a non-refundable rate will be charged at the time they are made.
Reservations with standard rate in the case of:
- Apartments in Barcelona, the total amount will be charged 7 days before the date of arrival.
- Our large apartment Traveller House in Barcelona, the total amount will be charged 14 days before the date of arrival.
- CoImpact Coliving Bruc, the total amount will be charged 5 days before the date of arrival.
- CoImpact Coliving Mallorca, is reserved with a deposit of € 400 that will be returned at the time of finalizing the reservation.
- Sevilla Suites, the total amount is charged 3 days before the arrival date.
- Sevilla Hostel, the total amount is charged 1 day before the arrival date.
From that day onwards there is no refund for cancellation or modification.
During the reservation process you will see exactly what the payment procedure and cancellation policy of your specific reservation is.
Please note that on this website you will always find the best cancellation policy for any of our accommodations. If you find a more flexible cancellation policy somewhere else, please write us an email at firstname.lastname@example.org and we will match it.
5. What is your pet policy?
We love pets but unfortunately we cannot accept them in our establishments.
6. What is your age policy?
Any underage guest must always be accompanied by an adult.
Our private apartments, and Suites are ideal for families with young children.
We do not host children under 8 years old at our hostel in Sevilla.
7. How do I receive the keys to my accommodation?
Once you make your reservation you will receive an email with the arrival instructions.
We ask that you please read the email carefully and tell us your arrival time in the city as soon as you know it.
Some of our accommodations are accessed through access codes. We will send yours days before your arrival date.
In any case, we will always try to have someone from our team receive you personally.
8. Is there an extra charge to the reservation?
In Barcelona, our guests must pay the Tourist Tax of Catalonia.
At private apartments it is 3,30€ per person per night.
At the Coliving the cost is 1,93€ per person per night.
Only those guests over 16 years old pay the fee.
The first 7 nights of the stay are paid and only apply to stays of less than one month.
In Seville there is no tourist fee.
9. Is there a security deposit to be paid upon arrival?
The private apartments have a security deposit of 150€.
The Traveller House has a security deposit of the amount of the first night of the reservation.
CoImpact Coliving Mallorca has a deposit of € 100 in shared dormitories and € 400 in private rooms.
The Suites have a security deposit of 100€ per room reserved.
10. Is there a surcharge for being late?
Sweet Sevilla Suites has a self-check-in system with entry codes to the building and rooms. Our guests will be sent all the access codes to proceed with a self check in.
Sweet Sevilla Hostel has a 24hr reception desk.
These accommodations have no late check in fee.
Our private apartments have a late check in fee.
Guests arriving between 22hrs – 24hrs, must pay 15€.
Guests arriving after midnight must pay 25€.
For accommodations without a self-check-in system, we will ask you to please tell us your arrival time in advance and someone from our team will be waiting to welcome you.
11. Where can I park my car?
12. Are there any special conditions for group reservations?
At Sweet Accommodations we prefer to handle group reservations separately, to do our best to accommodate your group with the most confort.
For this, we ask that you please send us an email at email@example.com.
Special rules and conditions for groups will be applied.